901-504-5411
Terms and Conditions of Use
Southern Pride Washing LLC, DBA Steve’s Pro-Washing Terms of Service
Southern Pride Washing wants all of our clients to be fully informed on the services offered and our expectations. Please review our terms and conditions fully and let us know if you have any questions or concerns about any information within our agreement. We will require you to verify that you read and understand the terms and conditions before any work begins.
Acceptance of Terms
By accepting an estimate, the client agrees to all the terms and conditions in this agreement. You authorize Southern Pride Washing to do the work as specified on the estimate. You release our company from property damage unless negligence or willful misconduct causes it. Southern Pride Washing is not responsible for damage to loose siding, paint, wood, trim or windows that was previously noted as damaged or found during the pre-inspection walk through.
Description of Binding Agreement
These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Southern Pride Washing and it’s owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential and commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Southern Pride Washing provides to you are subject to the following terms and we reserve the right to update the terms and conditions any time without notice to you. You can review the Terms & Conditions by clicking on the Terms & Conditions link via our website, email communications or any other communications such as estimate or invoice links.
Authorizations
Client agrees to allow the company on the property for the purposes of completing cleaning services requested. Client understands that the cleaning service will be completed in the timeframe given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. Client understands that the company will do their best to accommodate for a quick reschedule but must work around other scheduled clients and weather. Company also has permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.
Client agrees to allow the company to utilize their residential water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If on well water, or if in an area with low water pressure or volume, the client agrees to inform the company and will avoid using any water during the cleaning service. If a client’s water source is not sufficient for cleaning service, they must inform the company. Southern Pride Washing does not hook up to the homeowner’s power as our equipment is powered by our own systems or gas powered. We only hook up to your home’s spigot for water. Crew members are to inspect any spigot before and after cleaning to ensure there is no damage to the area. Clients must inform the company of any concerns with leaking spigots to avoid any flooding in the interior or exterior of property. If a client has a water meter system on a spigot, they must inform the company so we can prepare for this. Southern Pride Washing will not be held accountable for any previously damaged spigots. Clients will be informed of any previously noted damage. Southern Pride Washing will not be held accountable for any issues within or outside the home that are not related to the cleaning service. We cannot complete any washing service at your property if you have construction or home projects going on. If you plan on doing construction on areas you are looking to have cleaned, please do not schedule a washing service around it. If we arrive at the property and construction is in process, we will assess a cancellation fee of $50.
Risks & Releases of Liability Acknowledgment
Overview
Southern Pride Washing technicians are well trained in the equipment used in the cleaning industry and take precautions in making sure the company does not cause harm to your investment. Southern Pride Washing uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate service due to poor maintenance, neglect to the property and/or low-grade building materials. Routine maintenance per manufacturer’s recommendations on the home’s surfaces should be implemented by homeowners to avoid any potential defects. Prior to washing the home, any areas of concern need to be addressed by the homeowner to insure a watertight seal. This will prevent damage from occurring. The homeowner assumes all risks and takes responsibility for any damage that occurs due to improper maintenance.
Inspection
On the day of service, the company will note any visible pre-existing
damage on the field hand checklist sheet with the client and have
them sign. If client is unable to sign at the time of the noted damage,
the company will note the absence on the field hand check list sheet
and take photos of noted damage. Homeowners will have to sign off on
the checklist sheet to note they have been informed of any damage
once work is completed. If the homeowner is unavailable at the time of
completion, the office manager will notify the client of any damage
before work commenced along with supporting documentation.
Pre-existing damage checklist will be uploaded to clients file in Jobber.
Plants/Landscaping
Client understands that the company has a set of procedures to
ensure plant life around the area of cleaning is protected. Client understands that their wash could be scheduled during midday sun and there could be potential for leaf burn as water can get on and around the plant during the cleaning process. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if the plant life suffered from leaf burn and will recover or if it has been killed. Company will then determine a plan of action after evaluation of plant life.
Southern Pride Washing recommends having gutters installed for roof treatments. Runoff from roof washing could potentially cause damage to plants and landscaping if no gutters are installed. Client understands that the company will take precautions to protect plants and landscaping but cannot guarantee the plants will be unharmed by the treatment. Client accepts responsibility for any burnt leaves or dead plants as a result of having the roof treated with no gutters on the house.
House Wash Acknowledgment
Housekeeping Items
You MUST have a water spigot available. We cannot hook up to a water faucet, it must be a direct line.
Clients must advise the company of any concerns with their water
source such as being on a shallow well or a point. We need adequate pressure and consistent water flow for our equipment. We will need to properly price and prepare for a home with poor or inadequate water. We cannot pull water from a pool, pond, lake or other sources of water.
Client understands that he or she must have property prepared and ready for washing (Day of Service Preparation Sheet). If you do not have covers for your outside electrical outlets or fixtures, please ensure that all outside electrical outlets and fixtures are shut off by the main breaker before arrival to complete washing service as an additional precaution.
Client understands if we do a site unseen estimate based on provided photos or use of eagle view software, google maps or other local listed information, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, the client understands we are not liable for any unacknowledged flaw and will do our best to point this out at the date of cleaning prior to commencement of washing. If you have rust stains, soot stains, grease stains or a stain from man-made reasons, these will not come out with a regular house wash.
Oxidation
Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Homes that have not been maintained or have contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When a home is covered with debris, those blemishes may not stand out as much as they would after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during the cleaning process. Client understands that the company may not find every flaw and is not liable if it is more noticeable after wash unless it is found to be of negligence on the company’s end.
Weep Holes
Client understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. Client understands that if their home is severely covered in grime that they could potentially have issues with weep holes. If you notice a faint rusty color on your siding, there is no need for alarm. If you have vinyl siding, you have something called weep holes. These holes are made by the manufacturers to allow ventilation and allow any condensation to drain out. Debris and dirt can get inside the holes and behind the siding. When we do the wash, our solution pulls the dirt and debris out but sometimes leftover water and dirt drain from these holes after we complete the house wash as it goes through the drying process. The rust color/light faint colors you see are bug feces, debris, mold etc. We typically see this occur on sections of siding that had the heaviest buildup. This will come off with the morning dew, garden hose or rain. It is not a stain and it is not permanent. Typically, anyone that calls regarding this usually sees a huge difference after the morning dew or rain. If the weep hole runs are heavy and do not resolve within 7 days, we will return to do a full rinse down after visual inspection.
Wood or Log Sided Homes
Clients understand that wood or log sided houses require special attention and needs. Certain wood materials such as cedar require special cleaners. To prevent any damage or issue with the wood, it is important to use the proper cleaning solutions and techniques. These homes require more in-depth evaluation in their current condition and client’s expectations. Client understands that our wash may break down old stain, paint or sealer that has been applied on the home in all or some areas due to the degrading strength of the stain over time. Lightening or graying of wood may still apply even after our wash.
Window Cleaning
Client understands that during the house wash service they will receive a basic window cleaning. This is different from a professional window wash. A basic window wash will get debris off windows, but you could be left with water spots, especially if you have hard water. If you are looking for a squeaky-clean shine on windows, you will want to purchase the added window cleaning service.
If you are purchasing a professional window cleaning, YOU MUST remove screens before work. If screens are not removed, we will not be able to complete the window cleaning service. The company will not remove screens unless a responsibility of consent form is signed. Screens are delicate and if they are brittle, they can break. Company does not remove screens due to this unless the client understands the risk of this and signs a consent for stating the company will not be held liable for worn and brittle screens. There is an up-charge for screen removal.
If you are NOT getting the added window cleaning, we do not require removal of screens. However, we do recommend removing your screens or lifting them enough to allow debris between the window and screen to be rinsed away in a house wash.
Gutter Cleaning
Client understands that only the exterior gutters are cleaned for a house wash service. If a client wants the interior gutters cleaned, this is considered an added service. Interior gutter cleanings will be priced appropriately at time of gutter cleaning request.
Roof Wash Acknowledgement
Housekeeping Items
You MUST have a water spigot available. We cannot hook up to a water faucet, it must be a direct line.
Roof Treatment
When the company completes a soft wash roof service, the client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. Client understands that the roof will show results of a cleaning but in some instances, it may take more time to completely remove the dead growths. This happens due to many factors such as age of roof, type of shingle, location, and the amount of buildup.
Roof Granular Loss
Client understands that roofs have granular loss over time which is normal breakdown. Granular loss occurs faster when the roof is infected with organic matter, which diminishes roof life faster. Client understands that moss and lichen eat through the roofing material faster than algae and there is potential for more significant granular loss in those areas. Client understands that after a roof cleaning, you may see these areas of granular loss more clearly than before because there is no longer organic matter hiding it. There is nothing you cando to avoid granular loss after an infection of organic material other than monitor the life of the shingle. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof.
Roof Wash Touch-Ups
Client understands that the company may have to return to complete touch ups. Client understands that there is potential to have some light brown areas that remain after treatment on heavy patches of algae. These light brown streaks are dead algae, which before treatment were black streaks. If this occurs, the client understands it will take some time for the remaining dead algae to come off with the assistance of natural elements such as sun and exposure to rain. We request clients wait 6-8 weeks for the brown areas to fade. If after 6-8 weeks the brown areas remain, we request that you contact us immediately so we can physically view the area to appropriately determine the next step.
If the roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle, it will take some time for it to completely remove. Those growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6-8 weeks the growth remains, we request that you contact us immediately so we can physically view the area to appropriately determine the next step.
Touch-ups are determined after the 6-8 week mark which allows the proper time to determine if a reapplication of solution is necessary to completely remove the organic matter. Touch-ups are not charged to the client if it has been determined that a second reapplication of solution is necessary for proper treatment on initial quote.
Staining/Painting
Client understands that he or she is responsible for choosing the stain or paint color of choice. Any stain or paint ordered on your behalf is not returnable to the companies we order from. Any cost associated with this purchase is non-refundable so please be sure you are happy with the stain or paint color of choice. Client understands that we do require a deposit of half down prior to commencement of services to cover the up-front costs. Clients are welcome to purchase the stain or paint they would like to use and Southern Pride Washing can apply. Pricing would reflect the cost of labor and tools necessary to apply stain. Southern Pride Washing is not responsible for any discrepancy in colors picked by the client. Client understands that any stain ordered through our distributors that is flawed is not the responsibility of Southern Pride Washing and necessary steps will be taken with the original distributor of the product.
Day of Service Preparation
Property must be prepared for services 4-6 hours prior to scheduled timeslot. Staff can get ahead of schedule and can show up early. Due to this, we request your property be prepared in advance.
Please have a water spigot activated and accessible. Your water must have a steady pressure of 30 PSI. We cannot connect to a water faucet; it must be a direct line for optimal pressure.
Please have all windows and doors shut tightly.
Please ensure you shut off all outside electrical outlets and fixtures at the breaker box prior to arrival unless you have outdoor electrical box covers.
You must remove screens if you are having a professional window wash completed. If you have heavy debris between window and screen, please remove or lift screen for better rinsing between windows.
Please have all pets inside before and during cleaning.
Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, planters, potted plants, and vehicles. Please place them at least 15 feet from your home.
Please avoid using water during the cleaning service to ensure no loss of pressure or volume.
Exclusions & Limitations
A $50 cancellation fee will be assessed if the client cancels without 24-hour notice, or if the company arrives and there is construction work happening at the property that inhibits service from occurring. (Emergency situations are different.)
A $45 processing fee will be assessed for any returned checks.
If water intrusion occurs, the company will not be held responsible. We make every effort to prevent this, but it is sometimes unavoidable due to issues such as bad seals around windows and doors and cracks in concrete foundations.
Notify the company if there are any surfaces on or near the home that cannot have any form of our cleaning solution on them. If we are failed to be notified of this, the company is not responsible for any ill effect on any surfaces.
We do not remove screens. You must have screens removed from windows if you are having a professional window wash, which is different from the window cleaning performed during a house wash. A signed waiver and prearranged agreement must be signed and price adjusted if screens are to be removed by technicians.
Content Release & Use
Client agrees to allow Southern Pride Washing to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising for the company. Clients must inform the company prior to services if they do not wish to have content utilized. The company will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court of law regarding the use of the above media. We will not include sensitive information such as addresses or names. If the client agrees to allow the company to display a sign for marketing on their property, it will remain in effect for no more than seven days.
Damage Occurrence
Southern Pride Washing will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence or willful misconduct. Damages must be discovered and reported to Southern Pride Washing within 3 days of completion of services. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that were a result of negligence.
Payment Terms
Payment is due upon completion of work unless other arrangements were made between the client and company. If a different arrangement occurs, this will be documented and signed by both parties. We accept all forms of payment to include cash, check, credit, Venmo or Cashapp. If paying with credit/debit card, you will be sent an invoice through text message and/or email that will include a payment link. We do charge a 2.9% processing fee for all card payments. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of 7%. If payment is not received within 30 days past due Southern Pride Washing reserves the right to file a civil claim to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Southern Pride Washing also reserves the right to refuse to continue business with clients who are currently past due or who have been 30+ days past due more than once. This contract is binding.
If client and company have a net 30 days payment schedule, client must have payment submitted to company by 30-day grace period. We do charge a 2.9% processing fee for all card payments. Any invoice or scheduled payment that is past due 30 days after the date of agreement is subject to a 7% late fee. If payment is not received within 60 days of past due, Southern Pride Washing reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Southern Pride Washing also reserves the right to refuse to continue business with a client who is currently past due, or who has been 60+ days past due more than once. This contract is binding.